Last Updated: January 15, 2024
Introduction
At Onyx Flare Quarion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
By using our services, you consent to the collection and use of your information as outlined in this policy.
Information We Collect
Personal Information:
- Name, address, phone number, and email address
- Payment and billing information
- Government-issued ID for registration
- Preferences and special requests
- Communication history with our staff
Automatically Collected Information:
- IP address and device information
- Browser type and operating system
- Website usage patterns and analytics
- Location data (with your consent)
How We Use Your Information
We use your personal information for the following purposes:
- Processing reservations and providing hotel services
- Managing your account and preferences
- Processing payments and preventing fraud
- Communicating about your stay and our services
- Improving our facilities and customer experience
- Marketing communications (with your consent)
- Complying with legal obligations
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist in our operations
- Business Partners: Travel agencies and booking platforms
- Legal Authorities: When required by law or to protect our rights
- Emergency Situations: To protect health and safety
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure payment processing systems
- Access controls and employee training
- Regular security audits and updates
- Physical security measures for data storage
Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- File a complaint with privacy authorities
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Improve our services and customer experience
Guest registration information is typically retained for 7 years as required by Canadian hospitality regulations.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Personalize content and advertisements
- Enable social media features
You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices in our hotel lobby
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.